Return Policy
We want you to love your Zoila pieces. If something isn't quite right, we're here to help.
You have 30 days from the day your order arrives to send something back.
How it works
- Sign in to your account, open your order, and choose request a return. If you'd rather email, we're at hello@shopzoila.com.
- Tell us what you're sending back and why.
- We'll send you a prepaid shipping label. Tape it to the box your order came in and drop it off. There's nothing to pay at the counter.
- Once it reaches us we issue your refund to your original payment method within 3 business days. Your bank may take up to 5 more days to show it.
The details
- Returns cost $6, taken off your refund. That covers the label and re-stocking.
- Pieces need to come back unworn and in their original packaging.
- Items marked "final sale" are not returnable.
- Gift cards aren't returnable.
Damaged or incorrect orders
If your order arrives damaged or we sent you the wrong piece, email us at hello@shopzoila.com within 30 days with your order number and a photo. We'll make it right, you won't pay for shipping, and there's no $6.
Anything else, we're at hello@shopzoila.com.