Return Policy

We want you to love your Zoila pieces. If something isn't quite right, we're here to help.

Returns:

We accept returns within 14 days of delivery for eligible items. To qualify for a return, jewelry must be unworn, unused, and returned in its original packaging.

How to Start a Return:

To begin a return, please email hello@shopzoila.com with your order number and the reason for your return. We'll provide instructions and guide you through the next steps.

Refunds:

Once your return has been received and inspected, your refund will be issued to your original payment method. Please allow up to 5 business days for your financial institution to process the refund after it has been issued.

Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Zoila cannot be responsible for returns lost in transit.

Final Sale Items:

Items marked Final Sale are not eligible for return, exchange, or refund.

Damaged or Incorrect Orders:

If your order arrives damaged or you've received the wrong item, please contact us within 14 days of delivery at hello@shopzoila.com. Include your order number and photos of the item so we can resolve the issue as quickly as possible.