RETURN POLICY

Return Window We accept returns within 14 days of delivery. Items must be unworn and in their original packaging and condition.

How to Start a Return To initiate a return, please contact us at hello@shopzoila.com with your order number and reason for return. We'll guide you through the next steps.

Refunds Once your return is received and inspected, your refund will be processed to your original payment method. Please allow up to 5 business days for the refund to appear.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Final Sale Items Discounted items are final sale and are not eligible for return or refund.