Frequently Asked Questions
Everything you need to know about Zoila, from our materials and craftsmanship to shipping, care, and ordering.
What materials are your jewelry made from?
Every Zoila piece is thoughtfully constructed using premium materials chosen for both beauty and longevity. Our jewelry features a brass base finished with a palladium barrier layer, 1 micron of sterling silver plating, and a protective e-coating to help slow tarnishing and maintain its shine through everyday wear.
Depending on the design, pieces may also feature high-quality glass beads and other carefully selected materials that complement the collection while meeting our standards for durability and finish.
All of our jewelry is nickel-free, cadmium-free, and hypoallergenic, making it comfortable for most sensitive skin.
Can I wear my jewelry everyday?
Yes. Every Zoila piece is designed for everyday wear and made to become part of your regular rotation. We recommend removing your jewelry before swimming, showering, exercising, or applying lotions and perfumes to help preserve its finish.
Will my jewelry tarnish?
Our jewelry is finished with a premium plating system and protective e-coating designed to help slow tarnishing and preserve its shine. Like all plated jewelry, some natural wear over time is normal, but proper care will help your pieces look beautiful for years to come.
How do I care for my jewelry?
Our jewelry is made to be worn often, and a little simple care will help preserve its beauty over time. To keep your pieces looking their best, avoid prolonged contact with lotions, perfumes, and harsh chemicals. After wearing, gently wipe with a soft cloth and store your jewelry in a dry place when not in use. With proper care, the protective finish will help maintain your jewelry's shine for years to come.
Where do you ship?
We currently ship throughout the United States, including all 50 states. We're excited to expand to more destinations in the future.
How much does shipping cost?
We offer complimentary standard shipping on all U.S. orders.
When can I expect to receive my purchase?
Orders are typically packed and shipped within 1–2 business days. Once your order is on its way, standard U.S. shipping generally takes an additional 3–4 business days. Every order is carefully packed and shipped from our Los Angeles studio, and you'll receive tracking information as soon as it leaves our hands.
How do I check the status of my order?
Once your order is placed, you'll receive an order confirmation by email. As soon as it ships, we'll send a second email with your tracking information so you can follow its journey every step of the way. If you have any questions in the meantime, we're always happy to help.
Where are your orders shipped from?
Every Zoila order is carefully packed and shipped from our Los Angeles studio. We take the same thoughtful approach to packaging as we do to designing our jewelry, so your order arrives ready to wear or gift.
Do you accept returns?
Yes. We accept returns within 30 days of delivery on full-price items. Items must be unworn and in their original condition. Please note that discounted items are final sale and not eligible for return. A return shipping fee of $6 will be deducted from your refund.
To start a return, email us at hello@shopzoila.com with your order number and reason for return and we'll guide you through the next steps.
In the rare occasion that your order arrives damaged or you receive the wrong item, please email us at hello@shopzoila.com within 30 days of delivery and we'll make it right.
Where is Zoila jewelry made?
Every Zoila piece is designed in Los Angeles by our founder, Cambria. We partner with a carefully selected manufacturer in Asia that specializes in high-quality jewelry production and shares our commitment to craftsmanship, quality materials, and thoughtful construction. Each design is developed in close collaboration to ensure it meets our standards before becoming part of the collection.
What is Shop Pay and how does it work?
Shop Pay Installments lets you split eligible purchases into four interest-free payments, so you can enjoy your Zoila pieces now and pay over time. Simply select Shop Pay at checkout to see the available payment options.
Do you offer wholesale?
Yes! We're always excited to partner with retailers whose aesthetic aligns with the Zoila brand. If you're interested in carrying our collection, we'd love to hear from you. Please reach out to us at hello@shopzoila.com, and we'll be in touch with more information.